![]() This problem happens in certain circunstances. I know the failure is in the screen capture utility. UPS ! I thought this was an official corel forum, cos I saw the logo. This morning I've opened a support ticket with Corel, and I'll be glad to share the solutions they offer, however, at the moment I still having silence and no reply. VIDEOSTUDIO PRO X10 FOR SCREEN CAPTURE PATCHI think someone from Corel should tell the users using the X9 version, that paid for it, that you will release a fix or a patch to solve this. So you know this is a bug that happen in some machines, and you don't say anything. I tried Pinnacle 19.5 and no more errors. I tried Corel VideoStudio X9 and I had this error AGAIN. Then I tried Pinnacle 18 and also I had this error when capturing the screen. I tried Corel VideoStudio X8 and I had this error when capturing the screen. The first thing, I would like to invite Corel to talk about this, and "not hiding the error causes". well I will add what I know about this error at the moment to help more poeple that could have it. I would really appreciate your help to solve this problem. I have installed two updates, Service Pack2, and Service Pack 3 for Corel VideoStudio Ultimate X9 My graphics card is a Radeon R290 Toxic, and my sound card a SoundBlaster Z-Series. I am running Windows 8.1 64 bits, with 16 GB RAM and 4 TB hard disk (2TB / 2TB). So why is this happening and how may I solve it? so this error happen in certain machines under certain circunstances. The problem is happening in my brand new computer. In an old computer I have, I've installed the software, and it capture the screen normally. However I cannot move, because I always get this error. I am using Camtasia right now, but I am tired of it, and I want to move to Corel VideoStudio X9 I want Corel VideoStudio Ultimate X9 to capture my screen, because I want to create videotutorials. ![]() When I am going to capture my screen, I get always this error This error happen in my computer, but in other computer at home, I don't have this problem. ![]() I'm having this error since 2015, and also with the X8 version.
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